Is training available for clients on how to use the client portal?
Most clients don't need training. Our guides cover every step, and the team can walk you through it.
On this page
Most clients don’t need any training: the account has just a few tabs, and you sign in with a code sent to your email. If you’d like help, it’s here.
Updated for our new support account. If you used our earlier client portal, everything now happens in your Altechmind account, and you sign in with a one-time code instead of a password.
Step-by-step guides
- Track your tickets and orders: signing in, the tabs, and following a ticket.
- How to get support from Altechmind: opening a ticket from the chat or your account.
- Meet Anvi, our chat assistant: what the chat can do for you.
A walkthrough with the team
Prefer someone to show you? Message us on WhatsApp, or book a free call, and we’ll walk you through your account.
Training for your journal team on OJS itself is a separate service. Ask for it in the OJS upgrade calculator or in the chat.
Last updated on October 8, 2026