OJS Support Bundle (OSB)
Welcome to our OJS Support Bundle, your all-in-one solution for comprehensive OJS support, maintenance, and upgrades. At Altechmind, we understand the unique needs of OJS users, which is why we offer a range of bundled packages designed to ensure your OJS system runs smoothly and efficiently.
Whether you need ongoing support, regular maintenance, or major upgrades, our OJS Support Bundle has you covered. Explore our packages below to find the perfect fit for your scholarly publishing needs.
What is the OJS Support Bundle?
The OJS Support Bundle is more than just a collection of services; it’s your all-in-one solution for OJS support, maintenance, and upgrades. Whether you’re a small journal starting out or a large publishing operation with multiple journals, we have the perfect package to suit your needs. Our mission is to empower you with the tools and expertise necessary to make your OJS experience smooth, efficient, and worry-free.
OJS Support Bundle (OSB) Plan:
Essential
₹700/month
- 1 Journal in 1 Installed OJS
- 3 Hours / Year
- 1 OJS Upgrade
- Email / Ticket Only
- 48–72 hrs Response
- Monthly Health Check
- 1 Health Report
- Annual Report
- Hosting Assistance
- Emergency Fix
Standard
₹1,100/month
- Up to 2 Journals in 1 Installed OJS
- 5 Hours / Year
- 1 OJS Upgrade
- Email / Chat / Ticket
- 24–48 hrs Response
- Monthly Health Check
- 2 Health Reports
- Annual Report
- Hosting Assistance
- Emergency Fix
Premium
₹2,000/month
- Up to 5 Journals in 1 Installed OJS
- 12 Hours / Year
- 2 OJS Upgrades
- Call / Chat / Email
- 12–24 hrs Response
- Monthly Health Check
- 4 Health Reports
- Annual Report
- Hosting Assistance
- Emergency Fix (1 / Year)
📌 Service Notes
⏰ Working Hours: Mon–Sat, 8:00 AM–5:00 PM (GMT+8). Sunday & holidays off. Issues are still monitored.
🔁 OJS Upgrades: Free up to 2x/year. Critical patches beyond that are also free.
🔐 Access Required: We need cPanel or server admin access for fixes.
☁️ Backups: Auto daily backups only available on VPS servers (not on shared/cPanel hosting).
⚙️ Plugin Development: Additional costs apply if plan hours are exceeded.
⏳ Hourly Tracking: Time is logged using Clockify.
🧩 Bug Handling:
- Urgent issues → addressed immediately after internal review.
- Minor bugs → reported to PKP; if unresolved in 24h, we’ll patch and document it.
🔒 Data Privacy: We maintain strict confidentiality. Only client/institution names may be publicly listed.
Each OSB plan includes routine support, technical maintenance, minor fixes, system health checks, OJS version upgrades, and client support via your preferred communication channel. Optional add-ons are available for additional services.
No. OSB plans do not include hosting services. However, the Premium Bundle provides hosting assistance such as server guidance or help coordinating with your hosting provider.
Pricing is based on the number of journals covered within a single OJS installation. For example, the Standard Bundle covers up to 2 journals on one OJS instance.
Not necessarily. A single OSB plan covers multiple journals hosted on the same OJS installation according to the tier you select: Basic covers 1 journal, Standard covers up to 2 journals, and Premium covers up to 5 journals. If you manage more than 5 journals on a single OJS instance, we offer a customized Enterprise Bundle to suit your needs.
Support hours cover minor fixes, troubleshooting, plugin installation or update, configuration tweaks, small customization requests, and client guidance.
Additional support hours can be purchased at ₹500/hour plus GST.
This service updates your OJS installation to the latest stable version, including compatibility testing with your themes and plugins.
Health checks are regular internal diagnostics we perform to proactively detect issues. Reports summarize these findings and include recommendations.
Premium plan clients receive 1 emergency fix per year with priority response, typically addressing urgent downtime or critical failures within 12–24 hours.
No. Basic theme tweaks are covered under support hours, but major theme revamps require a separate add-on service.
No. We provide hosting guidance only, no direct server management. Premium plan clients get assistance coordinating with their hosting provider.
Yes, within your included support hours or as an add-on service.
OSB plans are billed annually and prepaid. Subscriptions renew each year unless canceled.
No. All prices are exclusive of 18% GST, which is added during billing.
Yes, upgrades to higher-tier bundles can be done anytime by paying the pro-rated difference.
No. Unused hours or upgrades expire at the end of the subscription year.
Yes, but refunds are not provided for prepaid annual subscriptions.
Premium Bundle includes a limited SLA for emergency fixes. Other bundles follow best-effort response times as outlined in their descriptions.
Yes, you can choose not to subscribe to an OSB plan and instead pay for services on an ad-hoc basis. However, this means you will be charged ₹500 + 18% GST per hour for maintenance and troubleshooting, and ₹4,000 + 18% GST for each OJS upgrade. This pay-as-you-go approach can be less cost-effective and less predictable compared to subscribing to one of our maintenance plans.
Subscribing to an OSB plan gives you a fixed yearly fee with included maintenance hours, priority support, scheduled health checks, and included major upgrades—helping you manage your budget and ensuring proactive management of your OJS platform. Ad-hoc payment means paying individually for each service, which may lead to higher costs and slower response times.
Absolutely. We provide support to all clients regardless of plan enrollment, but clients with active OSB plans receive faster response times and priority handling.
Why Choose the OJS Support Bundle?
Our Support Bundle is designed to simplify your journey with OJS. When you choose the OJS Support Bundle, you’re not just selecting services; you’re investing in a partnership. Here are a few reasons why OJS users opt for the OJS Support Bundle:
What Our Clients Say About Us
