Disclaimer

Official websites and contacts

Work with, buy from and pay Altechmind Technologies (OPC) Private Limited only through these:

• We never ask for your card number, CVV, UPI PIN or any one-time code (OTP) by phone, email or chat.
• We never change our bank details by email or message. If someone says we have, check with us on +91 97416 19411 before paying.
• We do not offer bulk SMS or bulk email services. Offers of these, or of our services and products from anyone else, are not ours: please forward them to info@altechmind.com.
• store.altechmind.com, our earlier store, no longer sells: buy and pay only in your account at my.altechmind.com.
• Check the domain, not the name: genuine email from us ends in @altechmind.com, @my.altechmind.com or @notify.journalenv.com. Anything else using our name, or a look-alike spelling such as "altechmlnd" or "altechmind.co", is not us: please forward it to info@altechmind.com. If you are not sure whether a message, offer, invoice or person is really from us, ask us at info@altechmind.com or +91 97416 19411 before you pay or share anything.
• Jobs and internships: openings are announced only on www.altechmind.com/careers/, and career@altechmind.com is for questions about them. We never charge a fee for a job, internship, training or offer letter, and our offers come only from an @altechmind.com address. If anyone asks you to pay to join us, it is not us: please tell us at info@altechmind.com.

We are not liable for any loss from buying or paying outside these official channels.

Information on our website

Information on www.altechmind.com, in our knowledge base on www.altechmind.com and from our chat assistant Anvi (which answers automatically and can make mistakes) is general information. We try to keep it accurate and up to date, but we make no promise, express or implied, that it is complete, accurate or suitable for your purpose. Your Quote, order, product page and our Terms & Conditions are what bind us. Links to other websites are for convenience; we are not responsible for their content. If you follow a how-to guide on your own site, take a backup first: steps can differ by software version and setup, and changes you make yourself are your responsibility. If you are unsure, open a ticket and we will help.

Lawful use only

We are a technology company. We provide technical services, software and platforms only, and we are not a publisher. For a journal, its owner or publisher is responsible for the journal, its content, editorial board, peer review, publishing decisions, ISSN and any indexing claims. We provide our services and products strictly for bona-fide, lawful purposes. Our team works diligently to make sure the websites and software we deliver meet your agreed requirements and follow good industry practice.

Once a website or product is delivered, how it is used, and the content published on it, including content we add or edit at your request, is solely your responsibility. If it is used for any unlawful activity, the responsibility lies with you alone. We do not endorse any unlawful activity, and we may disassociate ourselves from it at any time: we may stop our services, support and maintenance for that website or product, end the agreement, and inform the authorities where the law requires.

Third-party software, services and trademarks

We build on and work with software and services from other organisations, such as Open Journal Systems (OJS) and other software of the Public Knowledge Project (PKP), WordPress, hosting and domain providers, and payment partners. Altechmind is an independent company: we are not affiliated with, endorsed by or a partner of these organisations unless we say so. Their names and trademarks belong to their owners and are used only to describe what our services and products work with.

Their software and services follow their own terms. We are not responsible for their availability, changes, updates or security, beyond what your plan or Quote includes, such as applying their updates on a care plan. We do not sell third-party products or services, such as domains, hosting, servers, email, SSL certificates, or other companies' themes, plugins and software licences: you buy and pay for them directly. Our own platforms, such as JournalEnv, are not third-party services: their own terms set out what is included. You hold those accounts and their ownership; we work in them only with the access you give us, and you can remove it at any time. Their upkeep, security, renewals and backups are your responsibility unless your Quote or plan includes them. Free products we release under the GNU GPL come as they are, without warranty, as that licence says.

Results we cannot promise

Some outcomes depend on decisions made by others. We do not promise that a journal or website will be accepted or indexed by Google, Google Scholar, DOAJ, Scopus, Web of Science, Crossref or any other index or database, or that it will reach a particular search ranking or amount of traffic. We set up what these services ask for technically and follow their published guidelines; acceptance is their decision. Examples of our past work show what we have done, not a promise of the same result.

No website or software can be made completely secure or always available: we take reasonable care, as our Terms & Conditions say, but we cannot promise that a site will never have downtime, malware or a security incident.

Contact

info@altechmind.com · +91 97416 19411 · Grievance Officer: Prashant Kumar. Complaints are handled as section 19 of our Terms & Conditions says. We update this page when our official websites, email addresses or payment channels change; the date at the top shows the latest version.