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OJS Support Bundle
Professional Maintenance & Technical Support Plans for Open Journal Systems
Keep your journal running smoothly with security patches, updates, backups, and priority technical support from experienced OJS specialists
Trusted by 200+ Academic Journals Worldwide • 99.9% Uptime Guaranteed
✓ Security Patches
✓ OJS Updates
✓ Daily Backups
✓ Priority Support
Key Benefits of Our Support Bundle
Proactive Security
Stay protected with immediate security patches and continuous monitoring. We apply critical updates as soon as they're released by OJS, keeping your journal safe from vulnerabilities.
Expert Technical Support
Get help from OJS specialists who understand scholarly publishing. No more struggling with technical issues - our team handles everything from plugin conflicts to workflow customizations.
Reliable Backups
Sleep peacefully knowing your journal data is backed up regularly. From monthly to daily backups with extended retention periods, your research content is always protected.
Performance Optimization
Keep your journal fast and responsive. We monitor performance, optimize database queries, and ensure your readers and authors have a smooth experience.
Hassle-Free Updates
OJS major version updates included in your plan (1-3 times per year). We handle the technical complexities of upgrading while you focus on publishing quality research.
Dedicated Manager (Premium)
Premium plan clients get a dedicated support manager who knows your journal inside-out. Monthly review calls ensure everything runs perfectly.
Choose Your Support Plan
Annual subscription plans • Pay-As-You-Go available for flexible support
BASIC
Annual Subscription
₹827 /month
Billed Annually (Inc. GST)
Regular: ₹14,148/year • You Save: ₹4,244
From 2nd year: ₹1,179/month (₹14,148/year)
- Security Patches (Immediate)
- Plugin Updates
- 1 OJS Major Update/Year***
- 24-48 hour response time
- Ticket + Email support
- Monthly backups (30 days retention)
- 1.5 hours technical work/month***
- Bug fixes included
- Basic performance monitoring
- Content updates
- Security monitoring
- Dedicated manager
💰 Save ₹4,244 in first year with welcome offer!
STANDARD
Annual Subscription
₹1,651 /month
Billed Annually (Inc. GST)
Regular: ₹28,308/year • You Save: ₹8,492
From 2nd year: ₹2,359/month (₹28,308/year)
- Security Patches (Immediate)
- Plugin Updates
- 2 OJS Major Updates/Year***
- 8-12 hour response time
- Ticket + Email support
- Weekly backups (60 days retention)
- 4 hours technical work/month***
- Minor content updates
- Performance monitoring
- Security monitoring
- SEO monitoring
- Quarterly review calls
- Dedicated manager
💰 Save ₹8,492 in first year with welcome offer!
PREMIUM
Annual Subscription
₹2,477 /month
Billed Annually (Inc. GST)
Regular: ₹42,468/year • You Save: ₹12,740
From 2nd year: ₹3,539/month (₹42,468/year)
- Security Patches (Immediate)
- Plugin Updates
- 3 OJS Major Updates/Year***
- 4-8 hour response time
- Ticket + Email + WhatsApp support
- Daily backups (90 days retention)
- 8 hours technical work/month***
- Content updates
- Minor design updates
- Advanced performance monitoring
- Advanced security monitoring
- SEO monitoring
- Dedicated Support Manager
- Monthly Review Calls
- 24-hour emergency support
💰 Save ₹12,740 in first year with welcome offer!
⚠️ Important: No Carry Forward Policy
- *** Technical Work Hours: Monthly technical work hours do NOT carry forward to the next month. Unused hours expire at month end. Use them or lose them!
- *** OJS Major Updates: Major version updates (e.g., 3.5 → 3.6) included per plan do NOT carry forward to next year. If unused in current year, they expire. Updates must be used within the subscription year.
💰 Multi-Journal Discounts
Managing multiple journals? Save big with our volume discounts!
10% OFF
2-3 Journals
15% OFF
4-5 Journals
20% OFF
6+ Journals
📊 Example Savings:
3 Journals on BASIC Plan:
Regular: ₹3,537/month • With 10% discount: ₹3,183/month
Save ₹4,248/year!
Regular: ₹3,537/month • With 10% discount: ₹3,183/month
Save ₹4,248/year!
5 Journals on STANDARD Plan:
Regular: ₹11,795/month • With 15% discount: ₹10,026/month
Save ₹21,228/year!
Regular: ₹11,795/month • With 15% discount: ₹10,026/month
Save ₹21,228/year!
Complete Feature Comparison
See exactly what's included in each plan
| Feature | BASIC ₹999 + 18% GST/month |
STANDARD ₹1,999 + 18% GST/month |
PREMIUM ₹2,999 + 18% GST/month |
PAY-AS-YOU-GO ₹500 + 18% GST/hour |
|---|---|---|---|---|
| UPDATES & PATCHES | ||||
| Security Patches | ✓ Immediate | ✓ Immediate | ✓ Immediate | ✓ On Request |
| Plugin Updates | ✓ | ✓ | ✓ | ✓ On Request |
| OJS Major Updates/Year | 1 time (No carry forward) | 2 times (No carry forward) | 3 times (No carry forward) | Billed Separately |
| SUPPORT & RESPONSE | ||||
| Response Time | 24-48 hours | 8-12 hours | 4-8 hours | 48-72 hours |
| Support Channels | Ticket + Email | Ticket + Email | Ticket + Email + WhatsApp | Email + Ticket |
| Dedicated Manager | ✗ | ✗ | ✓ Yes | ✗ |
| Review Calls | ✗ | Quarterly | Monthly | ✗ |
| Emergency Support | Email only | Within 48hrs | Within 24hrs | ✗ |
| BACKUPS & MONITORING | ||||
| Backup Frequency | Monthly | Weekly | Daily | ✗ Not Included |
| Backup Retention | 30 days | 60 days | 90 days | ✗ |
| Performance Monitoring | Basic | ✓ Yes | ✓ Advanced | ✗ |
| Security Monitoring | ✗ | ✓ Yes | ✓ Advanced | ✗ |
| SEO Monitoring | ✗ | ✓ Yes | ✓ Yes | ✗ |
| TECHNICAL WORK | ||||
| Technical Work/Month | 1.5 hours (No carry forward) | 4 hours (No carry forward) | 8 hours (No carry forward) | Pay Per Hour Used |
| Content Updates | ✗ | ✓ Minor | ✓ Yes | ✓ Billed Hourly |
| Design Updates | ✗ | ✗ | ✓ Minor | ✓ Billed Hourly |
| PRICING | ||||
| Billing Model | Annual Subscription | Annual Subscription | Annual Subscription | Hourly (No Contract) |
| Regular Annual Price | ₹14,148/year | ₹28,308/year | ₹42,468/year | N/A |
| First Year Price (30% OFF) | ₹9,904/year | ₹19,816/year | ₹29,728/year | No Discount |
| First Year Savings | Save ₹4,244 | Save ₹8,492 | Save ₹12,740 | N/A |
| From 2nd Year Onwards | ₹14,148/year | ₹28,308/year | ₹42,468/year | N/A |
| Pay-As-You-Go Rate | N/A | N/A | N/A | ₹590/hour |
| Existing Client Discount | ✗ | ✗ | ✗ | 20% OFF (₹472/hour) |
📌 Service Notes & Policies
Working Hours
Monday – Saturday, 8:00 AM – 5:00 PM (GMT+8). Sunday & public holidays off. Critical issues are still monitored and emergency support is available for Premium plan clients.
Access Requirements
We require cPanel or server admin access to perform maintenance, updates, and fixes. All access is logged and used only for authorized support activities.
Hourly Time Tracking
All technical work hours are logged using Clockify or similar time tracking applications. You receive monthly reports showing exactly how your allocated hours were utilized.
Safe OJS Upgrades
All OJS major version upgrades are performed on staging servers (yours or ours) first. We thoroughly test before applying to your production journal, ensuring zero downtime and data integrity.
Data Privacy & Confidentiality
We maintain strict confidentiality with all client data and technical information. Only your institution/journal name may be publicly listed as our client (with your permission). All data handling complies with privacy regulations.
No Carry Forward Policy
Technical work hours expire at the end of each month. OJS major updates expire at the end of each subscription year. This ensures optimal resource allocation and timely service delivery.
Frequently Asked Questions
What's included in the OJS Maintenance & Support Bundle?
Our maintenance plans include immediate security patches, plugin updates, OJS major updates (1-3 times per year depending on plan), regular backups (monthly to daily), technical work hours (1.5-8 hours per month), performance and security monitoring, and priority technical support. Everything needed to keep your journal secure, updated, and running smoothly.
What is the Pay-As-You-Go option and when should I use it?
Pay-As-You-Go is our flexible hourly support option at ₹500 + 18% GST per hour (₹590/hour total). It's perfect for two scenarios: (1) No Monthly Plan: If you rarely need support and don't want a recurring monthly subscription, this is ideal. (2) Additional Hours: If you're already subscribed to a monthly plan (Basic/Standard/Premium) but need extra support beyond your allocated hours, use Pay-As-You-Go. Bonus: Existing bundle clients get 20% OFF - only ₹400 + 18% GST (₹472/hour)! Minimum 1 hour charge, billed per actual hour used.
How does the 20% discount work for existing clients on Pay-As-You-Go?
If you're already subscribed to any of our monthly support bundles (Basic, Standard, or Premium) and need additional technical hours beyond your plan allocation, you get 20% OFF on Pay-As-You-Go rates. Regular rate is ₹500 + 18% GST (₹590/hour), but existing clients pay only ₹400 + 18% GST (₹472/hour). This discount is automatic - just request additional support and we'll bill you at the discounted rate. No separate approval needed!
Do technical work hours and major updates carry forward?
No, they do NOT carry forward. Monthly technical work hours expire at the end of each month. OJS major updates (e.g., 3.5 → 3.6) included per plan expire at the end of each subscription year. This policy ensures timely service delivery and optimal resource allocation. Use them within the period or they expire.
What counts as "technical work"?
Technical work includes: configuration changes, troubleshooting issues, user management, plugin setup and configuration, minor customizations, email fixes, workflow adjustments, database optimization, security hardening, and general technical assistance. Complex custom development is quoted separately.
How quickly will you respond to my support requests?
Response times vary by plan: BASIC (24-48 hours), STANDARD (8-12 hours), PREMIUM (4-8 hours). Emergency issues on Premium plans receive response within 24 hours. All response times are during our working hours (Mon-Sat, 8AM-5PM GMT+8). Critical security issues are prioritized regardless of plan.
Are backups included in all plans?
Yes! All plans include regular backups: BASIC (monthly backups, 30 days retention), STANDARD (weekly backups, 60 days retention), PREMIUM (daily backups, 90 days retention). Backups include your complete OJS installation, database, and uploaded files. Restoration service is included if needed.
What's the difference between security patches and major updates?
Security patches are minor updates (3.5.0 → 3.5.1) that fix security vulnerabilities and bugs - applied immediately on all plans at no extra cost. Major updates are version upgrades (3.5 → 3.6) that include new features and require careful migration - included 1-3 times per year depending on your plan, and do not carry forward to the next year.
Can I upgrade or downgrade my plan?
Yes! You can upgrade anytime and the new benefits take effect immediately. Downgrading is possible at the end of your current billing cycle. Price differences are prorated. Contact us to discuss plan changes.
Do you offer discounts for multiple journals?
Absolutely! We offer volume discounts: 10% OFF for 2-3 journals, 15% OFF for 4-5 journals, 20% OFF for 6+ journals. For example, 3 journals on BASIC plan would be ₹3,183/month instead of ₹3,537/month - saving you ₹4,248 per year!
What access do you need to my server?
We require cPanel or server admin (SSH) access to perform maintenance, apply updates, and fix issues. All access is logged and used strictly for authorized support activities. We follow security best practices and can provide IP restrictions if needed. Your data privacy is our priority.
How do OJS major upgrades work?
We perform all major version upgrades on staging servers first (yours or we can provide one). We test thoroughly including database migration, plugin compatibility, and workflow validation. Only after successful testing do we schedule the production upgrade. Upgrades are done during low-traffic periods to minimize any impact.
What happens if I exceed my monthly technical work hours?
If you consistently need more hours, we'll recommend upgrading to a higher plan. For occasional overages, additional hours are billed at ₹500 + 18% GST per hour (our standard pay-as-you-go rate). We'll always notify you before exceeding your plan limits.
Is there a contract or minimum commitment?
Plans are month-to-month with no long-term contract required. However, we offer discounts for annual prepayment (save 2 months - pay for 10, get 12 months). You can cancel anytime with 30 days notice. No hidden fees or cancellation charges.
What if my journal goes down outside working hours?
Critical issues (site down, security breaches) are monitored 24/7 for all plans. Premium plan clients get emergency support within 24 hours even on weekends/holidays. For BASIC and STANDARD plans, emergency issues are addressed on next working day unless it's a critical security issue.
Can you help with custom plugin development?
Simple plugin configurations are included in your technical work hours. Complex custom plugin development is quoted separately starting from ₹15,000 + 18% GST depending on requirements. We can discuss your needs and provide a detailed quote. Existing clients get priority scheduling.
Do you provide training for editorial teams?
Basic training for your team can be accommodated within your technical work hours (subject to availability). For comprehensive training sessions, we offer dedicated OJS Training Services separately.
What monitoring is included in Standard and Premium plans?
Performance Monitoring: Server resources, page load times, database performance. Security Monitoring: Failed login attempts, unusual activity, vulnerability scans. SEO Monitoring: Indexing status, broken links, sitemap health. You receive monthly reports on Premium plans, quarterly on Standard.
Can I get a dedicated support manager on lower plans?
Dedicated support managers are exclusive to PREMIUM plan clients. However, you'll always work with experienced OJS specialists regardless of your plan. Premium clients benefit from having a single point of contact who knows their journal intimately.
What payment methods do you accept?
We accept bank transfers (NEFT/RTGS/IMPS), UPI, and can set up recurring payments for annual plans. Payment is due at the beginning of each billing period. We provide GST-compliant invoices for all transactions.
Do you support OJS versions older than 3.x?
We strongly recommend upgrading to OJS 3.x for security and feature benefits. However, we can support OJS 2.x with limited maintenance (security patches only) on a case-by-case basis. We offer OJS Upgrade Services with 20% discount for existing clients.
How do I track how my technical hours are being used?
All technical work is logged using Clockify or similar time tracking tools. You receive detailed monthly reports showing: date, task description, time spent, and remaining hours. Premium clients get real-time access to their hour usage dashboard.
What Our Clients Say About Us
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