Disclaimer: what changed in version 2

About Product/Service Authorization: 1. Official websites and contacts

The information provided on the ALTECHMIND TECHNOLOGIES Work with, buy from and pay Altechmind Technologies (OPC) PRIVATE LIMITED website and Private Limited only through our services is for general information purposes only. We make no representations or warranties of any kind, express or implies, about the completeness, accuracy, reliability, suitability or availability of the information contained on the website or services. Any reliance you place on such information is therefore strictly at your own risk. these:

It is important to ensure the authentication of our services/products by logging into our website and emailing us at info@altechmind.com. Please do not trust any person or organization claiming to sell our services/products offline or online. You can confirm the authenticity of our services/products by reaching us on our official email id only. Type

ALTECHMIND TECHNOLOGIES (OPC) PRIVATE LIMITED shall not be held liable for any loss or damages arising from the purchase of services/products not acquired from our official website (www.altechmind.com, crm.altechmind.com & my.altechmind.com) or authorized by our official email id (info@altechmind.com, support@altechmind.com, finance@altechmind.com & admin@altechmind.com). Official

ALTECHMIND TECHNOLOGIES (OPC) PRIVATE LIMITED provide services for bona-fide purposes only. We do not endorse or condone any illegal activities. While we strive to ensure that our services are used ethically and in compliance with applicable laws, we are not liable for any misuse or unlawful actions taken by you or users of our products. Any such activities are solely the responsibility of the individual or entity engaging in them. Websites

Please note that ALTECHMIND TECHNOLOGIES (OPC) PRIVATE LIMITED does not provide bulk SMS www.altechmind.com (information and products) · my.altechmind.com (your Altechmind account: projects, websites and care plans, billing and GST invoices, payments, orders, licences and email services. In case you receive an offer for these services with support) · api.altechmind.com (licence server used by our name, please do software, not trust it a website) · journalenv.com (JournalEnv, our software platform for journals) · finance.altechmind.com (our invoice and immediately report it by forwarding the mail/message/chat to payment pages, from our official email id, info@altechmind.com, support@altechmind.com. accounting system Zoho Books)

We advise that you do not trust any communication via mail, message, call, or WhatsApp chat using our name unless it is from our official contact details as mentioned below: Email

Call/WhatsApp/Message: +919741619411 Write to us: info@altechmind.com, for questions, projects, support, privacy requests and complaints

Email ids: info@altechmind.com, finance@altechmind.com, admin@altechmind.com & support@altechmind.com Emails we send:

Note: Please be aware that the information provided in this disclaimer is subject finance@altechmind.com: GST invoices, payment reminders and receipts (Zoho Books, our accounting system); replies come back to change. Any updates or modifications to the content will be communicated promptly to ensure accuracy and transparency. finance@altechmind.com

Thank you invoices and payment details sent before 27 October 2026 came from admin@altechmind.com; they now come from finance@altechmind.com

ALTECHMIND TECHNOLOGIES (OPC) PRIVATE LIMITED no-reply@my.altechmind.com: automatic emails from your account (sign-in codes, receipts, replies to your requests)

Last Content Update Date: 13th May 2024 no-reply@notify.journalenv.com: automatic emails from JournalEnv

our team's own @altechmind.com addresses

Also ours: support@altechmind.com (forwards to info@altechmind.com) · career@altechmind.com (jobs and internships) · admin@altechmind.com

Payment receipts may also come from our payment partners (Cashfree, PayPal).

Phone, WhatsApp, SMS

+91 97416 19411

Payments

The payment page opened from your account at my.altechmind.com, the "Pay now" link on our Zoho Books invoice (through Cashfree), or the bank account shown in your account and on our invoice. For JournalEnv, the same: the payment page opened from your Altechmind account

We never ask for your card number, CVV, UPI PIN or any one-time code (OTP) by phone, email or chat.

We never change our bank details by email or message. If someone says we have, check with us on +91 97416 19411 before paying.

We do not offer bulk SMS or bulk email services. Offers of these, or of our services and products from anyone else, are not ours: please forward them to info@altechmind.com.

store.altechmind.com, our earlier store, no longer sells: buy and pay only in your account at my.altechmind.com.

Check the domain, not the name: genuine email from us ends in @altechmind.com, @my.altechmind.com or @notify.journalenv.com. Anything else using our name, or a look-alike spelling such as "altechmlnd" or "altechmind.co", is not us: please forward it to info@altechmind.com. If you are not sure whether a message, offer, invoice or person is really from us, ask us at info@altechmind.com or +91 97416 19411 before you pay or share anything.

Jobs and internships: openings are announced only on www.altechmind.com/careers/, and career@altechmind.com is for questions about them. We never charge a fee for a job, internship, training or offer letter, and our offers come only from an @altechmind.com address. If anyone asks you to pay to join us, it is not us: please tell us at info@altechmind.com.

We are not liable for any loss from buying or paying outside these official channels.

2. Information on our website

Information on www.altechmind.com, in our knowledge base on www.altechmind.com and from our chat assistant Anvi (which answers automatically and can make mistakes) is general information. We try to keep it accurate and up to date, but we make no promise, express or implied, that it is complete, accurate or suitable for your purpose. Your Quote, order, product page and our Terms & Conditions are what bind us. Links to other websites are for convenience; we are not responsible for their content. If you follow a how-to guide on your own site, take a backup first: steps can differ by software version and setup, and changes you make yourself are your responsibility. If you are unsure, open a ticket and we will help.

3. Lawful use only

We are a technology company. We provide technical services, software and platforms only, and we are not a publisher. For a journal, its owner or publisher is responsible for the journal, its content, editorial board, peer review, publishing decisions, ISSN and any indexing claims. We provide our services and products strictly for bona-fide, lawful purposes. Our team works diligently to make sure the websites and software we deliver meet your agreed requirements and follow good industry practice.

Once a website or product is delivered, how it is used, and the content published on it, including content we add or edit at your request, is solely your responsibility. If it is used for any unlawful activity, the responsibility lies with you alone. We do not endorse any unlawful activity, and we may disassociate ourselves from it at any time: we may stop our services, support and maintenance for that website or product, end the agreement, and inform the authorities where the law requires.

4. Third-party software, services and trademarks

We build on and work with software and services from other organisations, such as Open Journal Systems (OJS) and other software of the Public Knowledge Project (PKP), WordPress, hosting and domain providers, and payment partners. Altechmind is an independent company: we are not affiliated with, endorsed by or a partner of these organisations unless we say so. Their names and trademarks belong to their owners and are used only to describe what our services and products work with.

Their software and services follow their own terms. We are not responsible for their availability, changes, updates or security, beyond what your plan or Quote includes, such as applying their updates on a care plan. We do not sell third-party products or services, such as domains, hosting, servers, email, SSL certificates, or other companies' themes, plugins and software licences: you buy and pay for them directly. Our own platforms, such as JournalEnv, are not third-party services: their own terms set out what is included. You hold those accounts and their ownership; we work in them only with the access you give us, and you can remove it at any time. Their upkeep, security, renewals and backups are your responsibility unless your Quote or plan includes them. Free products we release under the GNU GPL come as they are, without warranty, as that licence says.

5. Results we cannot promise

Some outcomes depend on decisions made by others. We do not promise that a journal or website will be accepted or indexed by Google, Google Scholar, DOAJ, Scopus, Web of Science, Crossref or any other index or database, or that it will reach a particular search ranking or amount of traffic. We set up what these services ask for technically and follow their published guidelines; acceptance is their decision. Examples of our past work show what we have done, not a promise of the same result.

No website or software can be made completely secure or always available: we take reasonable care, as our Terms & Conditions say, but we cannot promise that a site will never have downtime, malware or a security incident.

6. Contact

info@altechmind.com · +91 97416 19411 · Grievance Officer: Prashant Kumar. Complaints are handled as section 19 of our Terms & Conditions says. We update this page when our official websites, email addresses or payment channels change; the date at the top shows the latest version.