What functionalities are available in the client portal?
Support tickets, orders and invoices, licence keys and downloads, all in one account.
Your Altechmind account at store.altechmind.com/dashboard/ brings together everything between you and our team.
Updated for our new support account. If you used our earlier client portal, everything now happens in your Altechmind account, and you sign in with a one-time code instead of a password.
| Tab | What you can do |
|---|---|
| Home | See an overview of your account |
| Support | Open a ticket, attach up to 3 screenshots (JPG, PNG, GIF or WEBP, 200 KB each), follow every reply, answer the team, and close the ticket when it’s sorted |
| Orders | See every order and its status. For a GST invoice or a copy, email support@altechmind.com with the order number |
| Licenses | Find your licence keys, the sites using them and your update period, and download the latest versions |
| Account | Check your account details |
Built for privacy
- Only you can open your account, with a one-time code sent to your email. There’s no password to leak.
- Every reply from our team is also emailed to you in full.
- Want the account deleted? Write to support@altechmind.com.
A step-by-step tour: Track your tickets and orders.
Last updated on October 8, 2026