How to get support from Altechmind
The quickest ways to reach our support team, what happens after you write to us, and how fast we reply.
On this page
Something wrong with your journal or website, or a question about a plugin you bought from us? Here is the quickest way to reach our team and what happens after you write to us.
The quickest way: ask Anvi
Anvi is the chat assistant in the round button at the bottom right of every page on www.altechmind.com. She looks for an answer in our guides first and, if that doesn’t solve it, sends your request to the team.
- Open the chat and choose I need help with my site. The Create Ticket link in the menu opens the same steps: open them now.
- Describe the problem in a sentence or two, for example “Reviewers aren’t getting emails from OJS”.
- Anvi shows guides that may fix it. If one does, choose Yes, thanks. If not, choose No, create a ticket.
- Add your website or journal address (optional) and your name (optional).
- Give your email address or phone number. One is enough, but with an email you get a written confirmation and every reply in full.
Mention the software and version (for example OJS 3.3), the page where it happens and the exact error message. Urgent words such as “site is down” or “hacked” mark your request as high priority automatically.
What happens next
- You get an email confirmation straight away (if you gave an email address).
- If you’re already our customer, your request becomes a ticket in your support account. The email shows the ticket number and a View your ticket button. See Track your tickets and orders.
- If you’re new to us, the team reads your request and replies to your email address, usually within one business day.
- If you gave only a phone number, Anvi shows a reference such as
T-1001. Keep it handy when the team contacts you.
Already a customer? Open a ticket in your account
If you bought from our store or we set up a support account for you, you can also open a ticket directly at store.altechmind.com/dashboard/support/. There you can attach screenshots (JPG, PNG, GIF or WEBP, up to 3 images of 200 KB each), choose the licence it’s about, and follow every reply.
Other ways to reach us
| Channel | Details |
|---|---|
| Message us on WhatsApp | |
| Phone | +91 97416 19411 |
| Email (support) | support@altechmind.com |
| Email (general) | info@altechmind.com |
| Call with the team | Book a free call |
Working hours and reply times
We work Monday to Saturday, 9 AM to 7 PM (India time). We typically reply within 24 hours on business days. For something urgent, WhatsApp or call us for a faster response.
Replying to a ticket email doesn’t add your message to the ticket. Reply in your account, or write to support@altechmind.com with your ticket number in the subject.
Questions
Do I need an account to get support?
No. Anyone can ask for help in the chat or by email. Customers also get a private support account where they can follow their tickets.
Can I write in Hinglish?
Yes. Anvi understands common Hinglish phrases such as “site nahi chal raha” or “kitna lagega”.
How long do I get updates for a plugin I bought?
Your licence includes updates for the period shown on the product page. Your account shows that date: see Track your tickets and orders.
Last updated on October 8, 2026