Can clients access a client portal for communication and tracking purposes?

Yes. Every Altechmind client has a private account at store.altechmind.com/dashboard/. It’s where you talk to our team about your support requests and keep track of everything you’ve bought from us.

Updated for our new support account. If you used our earlier client portal, everything now happens in your Altechmind account, and you sign in with a one-time code instead of a password.

Communication

• Open a support ticket, attach screenshots and choose the licence it’s about.
• Read the whole conversation with our team in one place, and reply whenever you like.
• See where each ticket stands: Open (we’re on it), Answered (waiting for you) or Closed.
• Every reply from the team is also emailed to you in full, so you never miss one.

Tracking

• Orders and their status.
• Licence keys, the sites using them, your update period and the latest downloads.

See Track your tickets and orders for a tour of the account, and How to get support from Altechmind for every way to reach us.