Meet Anvi, our chat assistant
Who Anvi is, what she can help you with on our website and store, and how she handles your details.
On this page
Anvi, short for Altechmind’s Native Virtual Intelligence, is the chat assistant on www.altechmind.com and store.altechmind.com. She’s built in-house by our team and answers day or night.
Anvi is an automated assistant, not a person, and she says so if you ask. She isn’t a general AI chatbot: every answer comes from our own guides, FAQ and product list. When she doesn’t know, she says so and offers the team.
Like any automated assistant, Anvi can make mistakes. Check important details, such as prices, dates and anything about your order or licence, with our team before you rely on them.
Where to find her
Look for the round button in the bottom-right corner of any page. On phones and small screens it sits a little higher, as an icon. The conversation carries on as you move between pages.
What she can do
| On www.altechmind.com | On store.altechmind.com |
|---|---|
| Get a quote, including the OJS upgrade price right in the chat | Find a plugin and show it with its price |
| Book a call with the team (how it works) | Licences & downloads: where to find them in your account |
| I need help with my site: guides first, then a ticket (details) | Get support: open a ticket in your account |
| Our services, and My tickets & orders | Custom work: plugins built or changed for you |
| Talk to a person: WhatsApp, phone, email or a call | Talk to a person |
You don’t have to use the buttons. Type your question the way you’d ask a colleague, for example “how much to upgrade OJS 2.4.8 to 3.4?”, “do you have a plugin for APC payments?” or “can I pay by UPI?”. She copes with small typos and common Hinglish such as “kitna lagega” or “site nahi chal raha”.
What she never does
- She never shows account, order, licence or ticket details in the chat. She sends you to your account, which only you can open with a one-time code.
- She never pretends to be a person.
- She never asks for passwords, card numbers or bank details. Please don’t type them into the chat.
Your details and privacy
- She asks for your name, email or phone only when you request a quote, a ticket or a call, and we use them only to answer that request.
- Your IP address isn’t stored.
- Questions she couldn’t answer are kept (without email addresses or phone numbers) so we can add better answers.
- Your browser keeps the conversation while you browse, and remembers your first name (if you give it) so she can greet you next time.
Read more in our Privacy Policy.
Questions
Why does Anvi say I’ve asked too many questions?
To keep the chat fast for everyone, there’s a limit on questions per visitor per hour. Wait a while, or use Talk to a person to reach the team straight away.
Can Anvi fix my site?
No, but she can find the guide that fixes it or pass your problem to the team. See How to get support.
Where does her name come from?
Anvi stands for Altechmind’s Native Virtual Intelligence: made by Altechmind, built in-house, a virtual assistant, and smart enough to understand what you mean.
Last updated on October 8, 2026