How can clients reset their portal passwords?

There’s no password to reset any more. Your Altechmind account uses a one-time code sent to your email each time you sign in, so there’s nothing to remember or lose.

Updated for our new support account. If you used our earlier client portal, everything now happens in your Altechmind account, and you sign in with a one-time code instead of a password.

Sign in with a code

1. Go to store.altechmind.com/dashboard/.
2. Enter the email address you use with us and choose Send login code.
3. Enter the 6-digit code from the email (it works for 10 minutes) and choose Verify & sign in.

The code doesn’t arrive

• Check your spam or promotions folder.
• Make sure it’s the email address you used for your order or your support account.
• Wait a minute, then choose Resend code. For your security, only a few codes can be sent in a short time.
• After 5 wrong tries a code stops working: request a new one.

Lost access to that email address? Write to support@altechmind.com or message us on WhatsApp and we’ll help you move the account to a new address.

More about your account: Track your tickets and orders.