Track your tickets and orders
Sign in to your Altechmind account with a one-time code to follow your tickets, orders and licences.
On this page
Your Altechmind account at store.altechmind.com/dashboard/ keeps your support tickets, orders, invoices, licence keys and downloads in one place.
You have an account if you bought something in our store, or if our team set up a support account for you (you’ll have had a “Your Altechmind support account is ready” email).
Sign in with a one-time code
There’s no password to remember. Each time, we email you a code.
- Go to store.altechmind.com/dashboard/.
- Enter the email address you used with us and choose Send login code.
- Check your inbox for a 6-digit code. It works for 10 minutes.
- Enter it and choose Verify & sign in.
No code? Check spam or promotions, then choose Resend code. After 5 wrong tries a code stops working, so request a new one. For your security, only a few codes can be sent in a short time.
The first time: a quick Terms step
If our team set up your account, the first sign-in asks you to accept our Terms & Conditions and Privacy Policy. Don’t want to? Choose Not now: our replies still reach you by email in full.
What’s in your account
| Tab | What you’ll find |
|---|---|
| Home | An overview of your account |
| Orders | Every order and its status. Need a GST invoice or a copy? Email support@altechmind.com with the order number. |
| Licenses | Your licence keys, the sites using them, your update period, and the latest downloads |
| Support | Your tickets and every reply, and a button to open a new ticket |
| Account | Your account details |
Follow and answer a ticket
Each ticket shows one of three statuses:
- Open: the team is working on it.
- Answered: we’ve replied and are waiting for you.
- Closed: the matter is done. Open a new ticket if you need more help.
Open a ticket to read the whole conversation and choose Send reply to answer. You can attach up to 3 screenshots (JPG, PNG, GIF or WEBP, 200 KB each). When everything’s sorted, choose Close ticket.
Every reply from the team is also emailed to you in full. Answering that email doesn’t add to the ticket, though: reply in your account, or write to support@altechmind.com with your ticket number.
Tickets with a T- number
Requests sent from the chat by someone without a store account get a reference like T-1001. Use the View your ticket button in the confirmation email: we email you a 6-digit code to open it. There you can mark it My problem is solved, or write more to reopen it.
Questions
I don’t have an account. Can I still follow my request?
Yes, by email: the team replies to the address you gave. See How to get support.
Can I change the email address on my account?
Write to support@altechmind.com from your current address and tell us the new one.
How do I delete my account?
Write to support@altechmind.com and we’ll delete it.
Last updated on October 8, 2026