Getting help
Account holders ask in their Altechmind account; a JournalEnv team uses JournalEnv's help desk; anyone can write to info@altechmind.com.
| You are | Where to ask |
|---|---|
| The account holder | Support in your Altechmind account: open a request and follow every reply there. |
| Your JournalEnv team (journal managers, editors, publisher staff) | JournalEnv’s help desk. Billing questions go through the account holder. |
| An author, reviewer or reader of a journal | The journal’s own editors and managers. |
| Not a client yet | Ask Anvi, our assistant, in the chat; message us on WhatsApp; or write to info@altechmind.com. |
Only the account holder’s support requests reach us. Replying to a request email doesn’t add to the request: answer in your account, or write to info@altechmind.com.
Every way to reach us, our hours and reply times: How to get support from Altechmind.
Last updated on October 21, 2026