Support & Account
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Getting help
Account holders ask in their Altechmind account; a JournalEnv team uses JournalEnv's help desk; anyone can write to info@altechmind.com.
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Paying and getting your GST invoice
Every tax invoice comes from Altechmind and is in your account under Billing. A refund comes as a credit note.
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Signing in to JournalEnv: account holder or team
The account holder signs in with their Altechmind account; their team uses its own JournalEnv login; authors, reviewers and readers sign in on the journal.
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Who uses an Altechmind account?
One person per client: the account holder, who orders and pays. Their team and the journal's users don't need one.